Refunds & purchases.
Information about digital purchases made through the official The Afterdark Network Tebex store.
1. Payment processing
All official store purchases are processed through Tebex. Tebex is the merchant of record where applicable and its checkout terms, payment processes and policies form part of your transaction.
2. Missing or incorrect delivery
If a purchase has not been delivered correctly, contact network support through the official Discord with the transaction reference, Minecraft username and a description of the issue. Do not post payment information publicly.
3. Refund requests
Digital purchases are generally delivered immediately or shortly after purchase. Refund eligibility depends on the circumstances, applicable consumer law and the Tebex transaction terms. We will review genuine delivery errors, duplicate transactions and other appropriate cases.
4. Bans and rule enforcement
A moderation action does not automatically create a right to a refund for previously delivered digital benefits, subject always to rights that cannot be excluded by law.
5. Chargebacks
If you believe a payment is incorrect, contact support before initiating a payment dispute so the issue can be investigated. Fraudulent or abusive payment disputes may lead to account or network restrictions.
6. Contact
For store support, use the official Discord or contact support@afterdarkinteractive.co.uk.